Storage Frequently Asked Questions

Storage is the process of securely storing your belongings in a dedicated storage space. Our state-of-the-art facilities are equipped with advanced security features to ensure that your items are always protected.

There are a few reasons why people use storage, including decluttering their homes, renovating their properties, furniture storage, student storage, or when they go travelling. Storage can also be a great solution for businesses who need to free up some extra space and need to store documents or business stock.

Getting started with storage is easy. Simply get in touch with a member of one of our friendly teams to request a quote and reserve your unit, or you can get a free quote online. Once the paperwork has been completed and you have selected your ideal storage unit, you can start storing your belongings in the unit right away.

Yes, all of our storage facilities are equipped with advanced security features, including 24/7 CCTV surveillance, individually alarmed units, and digital access control. Security is our top priority, so you can rest assured that whatever you choose to store with us will be safe.

Boxx Storage can provide protection for your stored goods on a new for old replacement basis via an enhanced liability cover known as StoreProtect.

StoreProtect is an extension to our standard Storage Agreement that allows us to accept liability for loss or damage to your goods in many circumstances.

StoreProtect provides continuous protection for your goods for the duration of your stay which can be amended if you add or remove items.

Our liability under StoreProtect is accepted on a new for old replacement basis for most goods that you store. However, there are limitations for some items such as jewellery, watches, furs, fine art, electrical items, beers, wines and spirits. StoreProtect is not available for motor cars stored outside on site or for food and perishable goods which cannot be stored.

Please read our StoreProtect Addendum for full details of the protection that can be purchased.

In order to benefit from StoreProtect you must declare an appropriate new replacement value for all goods stored (known as the Maximum Replacement Value). This figure must be adequate to always include all goods stored with us at any time.

If you decide not to opt for StoreProtect our standard terms limit our liability for your goods to a maximum of £100 and only in the event of our negligence. You are also required to arrange insurance at your own expense for your stated Maximum Replacement Value for the duration of your storage.

If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”).

For example: if the replacement value of your property is £10,000 but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, our liability would be £1,500.

There are certain items which are not suitable for storage and we refer you to our Storage Agreement

You must not store (or allow any other person to store) any of the following:

• food or perishable goods;
• any living creatures;
• combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
• firearms, explosives, weapons or ammunition;
• chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances;
• any goods that emit fumes or odours;
• any illegal goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
• goods which are environmentally harmful or that are a risk to the property of any person;
• currency, deeds and securities;
• property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
• any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin.

You can store your belongings for as long or as short a period as you wish. Whether you need to store for a few weeks or a few months, we can accommodate your requirements.

Yes, you will need a cylinder lock to secure your unit but don’t worry – you can purchase one when you move in.

Our standard access hours are 9.00am to 5.30pm Monday to Saturday. However, extended access hours are available in our facilities with our Additional Services Packs so that you can access your belongings when it is convenient for you.

Yes, we offer a range of business storage solutions to suit your needs. Whether you need to store extra stock, equipment, or documents, we’ll have a storage solution for you.

You can use our online storage size estimator to find the best storage solution for you. You simply input what you need to store with us, and the size estimator will recommend the most suitable size for you. Alternatively, you can get in touch with a member of one of our friendly store teams, and they will be pleased to advise you.

The cost of storage depends on several factors, including the size you require and the length of time you need to store your belongings. To get an accurate quote, we recommend getting in touch with one of our friendly store teams.